Accessibility - Amelia

​​​​​​​​​​​​​​The Amelia Scott Access

Welcome to The Amelia Scott! Our mission is to ensure everyone has a seamless and enjoyable experience. Whether you wish to explore our galleries, library, café, or learning room, we've made sure that our services are fully accessible.

Accessibility at a Glance:

Full access to all areas: from council services and galleries to the learning rooms, café, library, and archive.

Dedicated support to cater to various visitor needs.

Discover the detailed information below to make the most of your visit. If any questions arise, or further assistance is needed, reach out to us. We're here to help!

01892 526121

Quick Navigation:

Before Arriving

Getting to the Amelia Scott

Toilets and baby changing facilities

Visitors with visual impairments

D/deaf, deafened and hard of hearing visitors

Visitors with autism spectrum conditions

Visitors living with dementia

SEN students and groups

​​​​​​​Opening hours

Contact us​​​​​​​

Before Arriving

Lifts go to all floors of The Amelia Scott and accessible toilets are on both floors.

Our staff look forward to welcoming you. There will always be a friendly Customer Service Officer available to assist and help with any questions you may have. They will be wearing a black t-shirt or polo shirt with The Amelia Logo branded on the front and a lanyard.

Getting to the Amelia Scott

Our address is:

The Amelia
Royal Tunbridge Wells

Find out more here.

There are disabled parking space available in Crescent Road Car Park - Crescent Rd, Tunbridge Wells, TN1 2LU. There are also a small number of spaces available in Civic way – Outside the Town Hall

There are also several carry seats which are available to borrow for use around the building.

Toilets and baby changing facilities

Toilets are located on all floors of The Amelia Scott and are wheelchair accessible. Pull-cord alarms are installed. We don’t have a Changing Places toilet on site, the nearest one is at Royal Victoria Place Royal Tunbridge Wells. - Available for use Monday to Saturday 9am to 6pm, Sunday 10:30am to 4:30pm.

Baby changing facilities are available in the toilets. Breastfeeding is welcome everywhere, but if you would prefer, a Customer Service Assistant will be able to direct you to a private space. A buggy parking area is also available on the ground floor. Please note that all items are left at your own risk.

For visitors with visual impairments

Guide dogs are welcome in all areas of the museum.

Please note that the lighting in the Behind the Scenes and the Georgian Spa gallery are lower than in our other galleries.

For D/deaf, deafened and hard of hearing visitors

Assistant dogs are welcome in all areas of the museum.

Hearing loops are available for use during talks and tours are available from the Information Desk.

For visitors with autistic spectrum conditions

Please note quieter times and sensory information will vary. The quietest time in the building is usually on weekdays and when we first open. Please note Baby Bounce and Rhyme takes place on Tuesdays at 10am and 11am for thirty minutes and on Thursdays at 10am for thirty minutes and these can be loud at times. Lunch time is usually the busiest and nosiest time in the building. The library and galleries on the first floor will provide you with a quite area to go to.

For visitors living with dementia

It is important to us that anyone with lived experience of dementia (at any stage) can fully access and enjoy everything our museums have to offer.

There are a number of seating options around the building.

We offer a monthly group called the Curiosity Project for people living with Dementia and their Carers. Please contact our Health and Wellbeing Officer Daniel Huckfield for more information ( 01892 554146).

SEN Students and Groups

We offer a range of inclusive learning opportunities to SEND (Special Educational Needs) schools and groups. This includes onsite and offsite sessions. Please email to discuss further.

Opening hours

Mon - Wed: 09.00-18.00
Thurs: 09.00-20.00
Fri: 09.00-18.00
Sat: 09.00-17.00
Sun: 10.00-16.00

Note: We're closed on bank holidays.

Contact Us

For more information or to discuss in detail how we can assist you on your visit please contact us. We also welcome any suggestions about how we can become more accessible.


Phone: 01892 526121


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