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Visiting The Amelia: Accessibility
The Amelia Scott Access
Welcome to The Amelia Scott! Our mission is to ensure everyone has a seamless and enjoyable experience. Whether you wish to explore our galleries, library, café, council services or learning room, we've made sure that our services are fully accessible.
Accessibility at a Glance:
Full access to all areas: from council services and galleries to the learning rooms, café, library, and archive.
Dedicated support to cater to various visitor needs.
Discover the detailed information below to make the most of your visit. If any questions arise, or further assistance is needed, reach out to us. We're here to help!
01892 526121
Quick Navigation:
Toilets and baby changing facilities
Visitors with visual impairments
D/deaf, deafened and hard of hearing visitors
Visitors with autism spectrum conditions
Opening hours
Contact us
Before Arriving
Lifts go to all floors of The Amelia Scott and accessible toilets are on the ground floor and first floor.
Our staff look forward to welcoming you. There will always be a friendly Customer Experience Advisor/ Assitant available to assist and help with any questions you may have. They will be wearing a black t-shirt or polo shirt with The Amelia Logo branded on the front and a lanyard.
Getting to the Amelia Scott
Our address is:
The Amelia
Royal Tunbridge Wells
Kent
TN1 1RS
Find out more here.
There are disabled parking spaces available in Crescent Road Car Park - Crescent Rd, Tunbridge Wells, TN1 2LU. There are also a small number of spaces available in Civic way – Outside the Town Hall
There are also several carry seats which are available to borrow for use around the building.
Toilets and baby changing facilities
Toilets are located on the ground floor and first floor of The Amelia Scott and are wheelchair accessible. Pull-cord alarms are installed. We don’t have a Changing Places toilet on site, the nearest one is at Royal Victoria Place Royal Tunbridge Wells. - Available for use Monday to Saturday 9am to 6pm, Sunday 10:30am to 4:30pm.
Baby changing facilities are available in the ground floor toilets. Breastfeeding is welcome everywhere, but if you would prefer, a Customer Experience Assistant will be able to direct you to a private space. A buggy parking area is also available on the ground floor. Please note that all items are left at your own risk.
For Families: Relaxed Discovery Days
Each holiday period we run a relaxed version of The Amelia Discovery Days, our free drop-in family activities. Created for those who prefer a more tranquil museum experience, including autistic and neurodiverse visitors, Relaxed Discovery Days offer families the chance to enjoy a sensory story, take part in craft activities and explore the temporary exhibition in a quiet session open only to participants. Designed to be accessible and inclusive, these sessions take place in a room off the main visitor route, allowing families to feel confident and comfortable in the space.
For more information and to book, click here.
For visitors with visual impairments
Assistance dogs are welcome in all areas of the building.
Please note that the lighting in the Behind the Scenes, The Workroom and the Georgian Spa gallery are lower than in our other galleries.
The Amelia currently runs a monthly group for people who are blind or patially sighted. For more information please check out our Sensing Culture Group.
For D/deaf, deafened and hard of hearing visitors
Assistance dogs are welcome in all areas of the building.
Hearing loops are available for use during talks and tours. These are available from the Front Desk.
For visitors with autistic and neurodiverse conditions
In general, weekday mornings when we first open are the quietest times, although this can vary. For example, a school group might book an early visit. Please note, Baby Rhyme Time sessions lasting 30mins take place on Tuesdays at 10am and 11am and on Thursdays at 10am outside the Children’s Library on the ground floor. These are popular events, so they can be busy and loud. Lunch time is usually the busiest and nosiest time in the building.
If you find yourself needing a quiet space, you may wish to go upstairs to the library and galleries on the first floor, which are generally calmer and quieter.
To help you feel prepared for your visit, we invite you to download the following documents:
For visitors living with dementia
It is important to us that anyone with lived experience of dementia (at any stage) can fully access and enjoy everything our building has to offer.
There are a number of seating options around the building.
SEND Students and Groups
We are delighted to offer bespoke learning sessions to meet the needs of our local SEND schools and colleges. These include handling sessions, sensory sessions or a combination of both.
We work with SEND Specialist Colleges to support young people with additional needs gain confidence in the workplace by offering bespoke work experience opportunities. Working with our partner colleges, we also regularly run a programme called ‘Young Consultants’. This provides an opportunity for students to learn about the Amelia, while at the same time advising us on improvements to our programmes and site from their expert perspective.
We are always keen to collaborate with SEND schools and colleges to find out how we can best support your students. Do get in touch if you would like to discuss potential sessions, projects or collaborations. Email the Amelia Learning Team at learningattheamelia@TunbridgeWells.gov.uk
Opening hours
Mon - Wed: 09.00-18.00
Thurs: 09.00-18.00
Fri: 09.00-18.00
Sat: 09.00-17.00
Sun: 10.00-16.00
Note: We're closed on bank holidays.
Contact Us
For more information or to discuss in detail how we can assist you on your visit please contact us. We also welcome any suggestions about how we can become more accessible.
Email: info@theamelia.co.uk
Phone: 01892 526121
